Paid subscriptions use Stripe Checkout to collect payment details.
Can I get my event data back out?
Yes. Reports can be downloaded as PDF, with CSV on eligible plans, and calendars can be exported as ICS. Workspace JSON export includes the records you are allowed to access: events and budgets, tasks, guests, vendors, run of show, clients, proposals, contracts, forms and submissions, plus related workspace records. It includes attachment records, not a backup of the uploaded files themselves. Download those files separately. Formats and actions depend on your plan and role; Personal and above include CSV and JSON exports.
What support can I use before a client event?
Email support@getruncue.com for help with your workspace. The Help Center has setup guides, and you can book a workflow review to walk through your event with the team. Try one event, check your permissions and exports, and rehearse check-in and the run of show before moving a client delivery across.
Can I give feedback directly to the product team?
Yes. The design partner programme is for planners, agencies and corporate teams with an event in the next 90 days. Participants use RunCue on a real event and share notes on planning, vendors, guests, event day and closeout directly with the people building it. Apply through the Design partners link in the footer.
What happens during the 14-day trial?
Explore up to 3 active events with 3 workspace members for 14 days without entering a payment card. The trial includes check-in, seating, RSVP forms, calendar sync, Ask Cue and 20 SMS segments to United States and Canadian numbers, with 250 guest records per event. It does not include client and vendor portals, approvals, online payments, or API tokens and webhooks. If you do not upgrade, the workspace moves to Free: your data is kept, and anything over the Free limits becomes read-only.
What does Founder pricing protect?
Qualifying early workspaces keep Founder pricing for the life of the workspace. The benefit does not expire. Switching eligible plans or billing intervals keeps the Founder cohort, but the amount changes to the Founder rate for the new plan and interval.
What if I upgrade during the trial?
You keep the rest of your free trial. Your first payment is taken when the trial ends, and your paid plan renews one month or one year after that payment.
How do upgrades work?
Upgrade from Billing at any time. The new plan starts straight away, and any extra charge for the rest of the current period is shown before you confirm.
How do downgrades work?
A downgrade takes effect at the end of the period you have already paid for, monthly or annual. Before you confirm, Billing shows what changes on the lower plan, and if you have more members than it includes, you choose who loses access. Anything over the new limits then becomes read-only, never deleted, and upgrading again makes it editable. We email you three days before if you are still over the limits.
What happens if I cancel?
You keep your paid plan until the end of the period you have paid for, then the workspace moves to Free. Your data stays: anything over Free’s limits becomes read-only, and you can still view and export it.
Do client and vendor portal users cost a seat?
Workspace members include the owner and internal collaborators. Pending invitations reserve a place. External client and vendor portal users do not use seats.
Can I pay annually?
Monthly billing is available today. Annual billing is not currently offered to new workspaces on this page; choose a monthly plan using the prices above.