Recover access when you cannot sign in
Confirm the email address and the sign-in method you originally used.
What to check
Confirm the email address and the sign-in method you originally used. A password reset does not replace an organization’s SSO requirement or authenticator step.
Recover access
On Sign in, choose the password recovery option and request a message for your account email. Open the latest recovery message and complete the reset. For an email sign-in link, use the corresponding link flow instead. Check spam and company email filtering if the message does not arrive.
If it continues
Ask your organization administrator about required SSO or MFA. Contact support with the approximate time and the error text, but never include passwords, codes or recovery links.